fbpx
Tuesday, August 11th, 2020
Home » Cruise » LEAKED EMAILS: Norwegian Pressures Sales Team to Lie About Coronavirus

LEAKED EMAILS: Norwegian Pressures Sales Team to Lie About Coronavirus

PortandTerminal.com, March 11, 2020

“The Coronavirus can only survive in cold temperatures, so the Caribbean is a fantastic choice for your next cruise,”

MIAMI, FL – A whistleblower at Norwegian Cruise Lines has said that they have been instructed to downplay or even lie about the seriousness of coronavirus to keep sales levels up.

The Miami New Times is reporting today that it has seen leaked emails from an employee of Norwegian Cruise Lines (NCL) in which the managers at the company asked sales staff to lie to customers about COVID-19 to protect the company’s bookings.

“These discussions take place every day. And even during our department meetings, managers tell us that it isn’t a big deal, that more people die from other things,” says the employee, who asked to remain anonymous for fear of retaliation. “[They’re] constantly underestimating it.”

“The Coronavirus can only survive in cold temperatures, so the Caribbean is a fantastic choice for your next cruise,” one of the misleading talking points shared with sales staff read, according to the report.

“Scientists and medical professionals have confirmed that the warm weather of the spring will be the end of the Coronavirus,” was another canned response to customer concerns.

READ: Cruise Stocks Plunge

The company is pushing employees to keep up bookings and will fire or put on performance plans those who don’t meet sales quotas, according to the employee who spoke with the Miami New Times.

Cruise lines have been hit hard by the coronavirus. Norwegian Cruise Lines has seen it share price in the past year drop from a high of almost $60/share to just $15.35 today.

Chart showing the share price of Norwegian Cruise Lines over the past year

Other articles you may find interesting

Copyright © 2019 PortandTerminal.com. All rights reserved. This material may not be published, broadcast, written or redistributed.

Check Also

Port Miami

Florida Economy Takes $23 Billion COVID Hit From Empty Cruise Ships, Ports

PortandTerminal.com, August 11, 2020 “There is no American COVID-19 economic recovery without strong American ports” …

Cruise ship

Royal Caribbean Cruise Line Reports Larger-Than-Expected Loss

REUTERS, AUGUST 10, 2020 Aug 10 (Reuters) – Royal Caribbean Group reported a bigger-than-expected quarterly …