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Wednesday, September 30th, 2020
Home » The Human Element » BREAKING: Confirmed COVID19 case at TD Insurance Call Center in Halifax

BREAKING: Confirmed COVID19 case at TD Insurance Call Center in Halifax

PHOTO: TD Insurance's call center located at 6940 Mumford Road in Halifax, Nova Scotia.

PortandTerminal.com, March 29, 2020

EDITOR’S NOTE: This is obviously not a maritime-related story. Several of our PortandTerminal.com team though are based in Halifax so this story strikes very close to home for us. We are hoping by publishing it we can force TD Insurance to lock itself down and prevent further transmission of the virus to our friends, neighbors and fellow Scotians.

HALIFAX, NOVA SCOTIA – We have received first-hand information that there is a confirmed case of COVID19 at TD Insurance’s call center located at 6940 Mumford Road in Halifax, Nova Scotia. The case is confirmed to have occurred on the 3rd floor of the building.

Canadian news broadcaster CBC first reported the incident yesterday.

CBC reported that the employee was last in the office on March 21 and is now quarantined at home. Those who were working with the employee have been instructed to follow public health advice and to self-isolate.

There is no need to worry says TD Insurance. “The office and common areas of the building have been cleaned and disinfected.”

Call center open plan office space
PHOTO: TD Insurance Call Center 3rd floor operates as an open plan office space where facilities such as kitchens, meeting rooms and rest areas are shared by all employees

TD Insurance call center works on an open-office plan with shared kitchens, bathrooms and relaxation areas. It is now a major COVID19 source of risk in Nova Scotia.

READ: UPDATE – COVID19 Call Center in Halifax: TD Insurance tried to keep it quiet.

It appears that TD insurance is pressuring its employees to continue to come into the office, where at least several hundred people work, on a business as “almost usual” basis. Many though have opted to work from home. TD Insurance has offered employees who continue to come into the office bonuses of $1000.

Those who refuse to come into the office, as usual, have been told that they can stay home but “will need to take time off using their vacation days, personal time or unpaid leave”

TD Insurance, Employee

PortandTerminal.com has spoken with an employee at the call center who says that they are still expected to return to work on Monday morning as usual.

Several who have expressed strong concerns about being exposed to the virus. Those who refuse to come into the office have been told that they can stay home but “will need to take time off using their vacation days, personal time or unpaid leave”.

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